Emergency Ride Home

One of the main reasons people are hesitant to try alternative commute options is the fear of becoming stranded at work or being unable to get home or to a loved one in the event of an emergency. The Emergency Ride Home program takes the fear out of leaving your car at home. Read more about the guidelines.

Click here is see if your employer is a member. If  not, talk to your HR Manager about joining (it’s free for any employer in Seacoast NH!) or contact us.

We’ve got you covered!

CommuteSMARTseacoast’s Emergency Ride Home (ERH) is your safety net if an emergency arises during work. Registered commuters who use a carpool, vanpool, bus, train, bicycle, or walk to work are eligible. All you need to do is take a taxi, or rental car and submit your receipt and Request for Reimbursement form

Who can use ERH?

You are eligible if you:

1. Work for an employer who is a member (membership is free)

2. Are enrolled in the commuteSMARTseacoast rideshare database.

3. Commuted to work by carpool, vanpool, bus, train, bicycle, or walking  on the day of the emergency

Qualified emergencies:

  • Unexpected personal illness or emergency
  • Unexpected family illness or emergency
  • Carpool/vanpool driver has an illness, emergency, or unscheduled overtime
  • Potentially dangerous weather (bicyclists and walkers only)

Please note the following do not qualify as emergencies:

  • Rides to work
  • Personal errands or pre-planned appointments during the workday
  • Scheduled overtime
  • On-the-job injury
  • Transit system failures
  • Vehicle failure
  • Building closings

Allowable destinations:

  • Home
  • Park and Ride lot or where your car is parked
  • Child’s day care or school
  • Medical facility
  • Interim stops are acceptable if they are part of the emergency

How to get there:

  • Taxi or Uber
  • Rental car

ERH Trip Allowance

You may submit up to six (6) requests per 12 month period, no more than two (2) in any month, for a maximum reimbursement of $90 per occurrence.

Steps to follow

  1. Arrange for emergency transportation (transit, taxi or rental car).  For car rental, contact Enterprise (603) 431-4707, code XZNHERH
  2. Take the trip and pay.
  3. Submit the Request for Reimbursement form signed by your employer with the receipt within 10 business days to info@commutersmartseacoast.org or fax to (603)743-5786.  Upon receipt and verification, you will receive a check in 10 business days.